Position Description: The Intake Specialist is responsible for receiving, prioritizing, and triaging client’s service requests including contract-based calls using a prescribed intake process either by phone or in person. The Intake Specialist’s primary role is to assist callers in need of various human services resources.

Position Requirements: Associates degree or higher in Social Work or related field and

1-2 years of related experience.

Skills Required:

Experience in human services programs requiring direct client interactions, accountability and progress reporting
Excellent written and oral communication skills
Experience managing an active caseload of at least10-15 clients including closed loop referral
The ability to multi-task, set priorities, and follow up in a timely manner
Ability to collaborate and work in a team environment as well as work independently and make sound decisions
Able to meet deadlines, keep schedules, build partner agency relationships and perform in a high-paced environment
Proficient with computers and ability to work with multiple applications
Bi-lingual in Spanish is preferred
An ability to show compassion and maintain confidentiality to callers who may be in crisis

Essential Roles & Responsibilities:

Handles incoming referrals of Callers who are interested in finding resources that can assist with various social needs
Use active listening, probing, play-back and style-matching skills to evaluate each client’s needs
Answer client questions and sort out issues relating to their identified needs
Learn and maintain an in-depth understanding of managing specialized contracts calls
Accurately document required information in the 211-database system
Attend required community meetings related to the program and report as necessary any updates regarding the program
Other duties as assigned.

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